EIM and the Financial Services sector

Banking and insurance is a sector that is particularly relevant for the implementation of EIM (Enterprise Information Management) principles:

• The existing information system, often complex and heterogeneous, must be specifically adapted to everyone’s needs. Hence the need for; a solid architecture to master inter-systems integration principles, and the ability to build new cross-functional processes that are increasingly automated, and that can be supported by the existing system without any modifications.
• Regulatory constraints, the plethora of business activities, and the need to shorten deadlines associated with business changes (launch of a new product, merger/acquisition, etc.), make repositories management and data quality expertise mandatory.
• Documentation remains at the heart of all processes, especially documentation pertaining to customers. Consequently, it has become essential to master documents’ life cycles, right from information capture to archiving and security processes. Easy access to information and onsite processes (agencies and brokers) and through the customer, remain important differentiating criteria.

• Information security has become highly strategic due to multi-channel distribution processes that involve an increasing number of stakeholders and suffer from strong exposure to fraud.

The Business & Decision EIM offering

With over a third of its turnover generated by this sector, Business & Decision has developed in-depth expertise in the banking and insurance sector.

Extensive know-how has been developed by its EIM practice:

• Data quality management to manage risk in Basel II and Solvency II contexts
• Products repositories for the insurance sector
• Identities and roles definition, users provisioning or management of access rights procedures
• Management of unstructured documentation backed by large CRM systems
• Consolidated view of customer portfolios, etc.